Webcare & Media Monitoring
Discover the power of OBI Engage: the all-in-one solution for social media publishing, messaging, reviews and live chat.
Provide the best online customer service via social media, live chat & messaging
Exceed high customer expectations by offering direct and personal customer service via social media, live chat, review sites, messaging apps like WhatsApp and chatbots. With OBI Engage, you can manage all online conversations quickly and easily, and all from just one tool. Help make the customer service employees’ work more efficient, provide fast and consistent service via your customer’s preferred channel and reduce waiting times and workload, all at the same time.
Integrations with our partners, along with the possibility of adding your own channels ensure that OBI Engage can be utilized as optimally as possible.
Stay up-to-date with everything that is happening around your organization by using the integrated monitoring tool. Write, plan and publish posts via social media channels with the clear and easy content calendar. Increase your impact and reach, using data-driven insights from integrated social analytics and extensive reporting options.
Is your online customer service department ready to make digital customer contact a truly personal experience?
