Services that create connections

Today, SIM Caribbean offers a wide range of digital services. From websites and accessible forms to webcast solutions from Company Webcast and paperless meeting applications such as iBabs. Readspeaker, a read-aloud function for websites, and Spotler, for e-mail marketing and webcare, are also part of the range.

What makes this service special is the close collaboration with Shift2 in the Netherlands. "For a large part of our portfolio, there is implementation support from the Netherlands," Mike explains. "The products are built at Shift2 and supported by our Dutch support team."

Looking ahead to the future

But it doesn't stop at the current successes. Wesley and Mike share their vision of the future, in which further digitalization is central. One of the most important steps is the introduction of online authentication options, comparable to DigiD in the Netherlands. This step will significantly improve digital services and make them more efficient.

In addition, there is a lot of focus on integrating AI technologies to optimize the service. "We also want to make our customers aware of aspects such as accessibility and security," says Wesley. "Even if they don't choose us, we want them to be able to make well-considered decisions."

Challenges and innovations

A major challenge remains bridging the gap between physical and digital services, especially in the area of ​​identity verification. But there are positive steps in the pipeline, such as the possible introduction of a BSN in the Caribbean, which would greatly improve digital authentication and service provision.